Local collection – if you live in the area local to Lincoln you may arrange to collect your goods if you prefer. Please ensure you leave us contact details such as a phone number or email address.
- We post all orders, unless otherwise stated, within 3 business days of the order date (excludes Saturdays and Sundays).
- Postage prices are set at a standard £3.50
- All our items are sent Special Delivery™ by Royal Mail. This is to ensure adequate insurance coverage for the order. (£500 automatic compensation cover for loss or damage)
- Our postage is calculated only for the United Kingdom.
HOWEVER – we will be happy to post to the EU or further afield. Please contact us via our form for more details as to the cost.
- If you want to return an item for a refund please contact us stating your reasons for requiring this.
- Returned items must be received by BilleBug within 10 days of the original purchase date.
- Items must be returned in original condition with original tags or a refund will not be given.
- BilleBug reserves the right to refuse a refund if it is considered that the goods are in any way altered or damaged, or the request is unreasonable.
- Unless goods are faulty, refunds will not include postage costs incurred for the garment’s return, these are the buyer’s responsibility.
It is also the buyer’s responsibility to ensure a secure method of return, with proof of posting is used.